At PixelPrime360, we offer high-quality digital products designed to help creators, businesses, and marketers achieve better results.
To ensure fairness, we follow a clear and transparent 30-day refund policy.

1. 30-Day Refund Guarantee

We offer a 30-day refund policy from the date of purchase.

If you are not satisfied with your digital product after using it, you may request a refund within this period.

2. Eligibility for Refund

Because our products are digital downloads, we only provide refunds under the following conditions:

You must show proof that you:

  • Downloaded the product

  • Tried to use the templates/resources

  • Implemented the steps or instructions provided

  • Attempted the methods or strategies included in the product

This proof may include:

  • Screenshots of your usage

  • Screenshots of your Canva edits or outputs

  • Screenshots of implementation (ads, designs, content, etc.)

  • Screenshots showing errors or issues

  • Screenshots showing that the product didn’t work as promised

We do not issue refunds to customers who:

  • Do not provide proof

  • Have not used or tried the product

  • Claim they “didn’t like it”

  • Purchased by mistake

  • Purchased and downloaded everything without attempting to use it

This policy prevents misuse of digital downloads (downloading everything and requesting a refund).

3. Situations Where Refunds Are Not Provided

Refunds will not be issued for:

  • Instant digital downloads that were fully accessed and not used

  • Change of mind

  • Inability to use Canva or digital tools

  • Purchasing the wrong product

  • Requesting refunds after using the templates for client work

  • Sharing the product with others

  • Downloading files and then asking for a refund with no valid reason

4. Duplicate Payment or Technical Errors

Refunds will be issued if:

  • You were charged twice accidentally

  • A technical error prevented you from receiving your product

  • A payment issue occurred on the gateway side

In such cases, we verify the transaction and process the refund quickly.

5. How to Request a Refund

To start a refund request, email us at:

📧 pixelprimecontact@gmail.com

Include the following:

  1. Your name

  2. Order ID

  3. Email used for the purchase

  4. Reason for refund

  5. Proof of implementation (screenshots, files, etc.)

Our team will review your request and respond within 3–5 working days.

6. Refund Processing Time

If approved, the refund will be processed to your original payment method within:

  • 5–7 business days (Indian payments)

Processing time depends on your bank/payment provider.