Have a question, need help with a download, or want custom work? We’re here to help.

Email: pixelprimecontact@gmail.com

What we can help with

• Order & download support

• Refund & implementation help (please include proof/screenshots)

• Product usage questions (Canva templates, file formats, etc.)

• Custom design requests & bulk orders

• Partnership or affiliate inquiries

How to contact us
Email us at pixelprimecontact@gmail.com with:

1. Subject: Short summary of your request (examples below)

2. Order ID / Email used for purchase (if applicable)

3. Detailed message describing the issue or request

4. Attachments / Proof (screenshots, exported files, links — especially for refund or implementation queries)

Suggested subject lines

• “Order Help — [Order ID]”

• “Refund Request — [Order ID]”

• “How to use Canva Template — [Product Name]”

• “Custom Design Request”

• “Partnership Inquiry”

What to include for refund or implementation requests
Please attach clear proof showing how you implemented or attempted to use our product (screenshots of edits, published ads, design exports, error messages, etc.). This helps us resolve your request faster.

Support tone
We aim to be helpful, polite, and practical — please include as much info as possible so we can assist quickly.

Business use & press
For bulk licensing, wholesale access, or press inquiries, include “Bulk / Press” in the subject line and explain your requirements briefly.